Shipping policy
Dispatch
Orders are dispatched within 1–2 business days (Monday to Friday, excluding public holidays). You’ll receive an email when your order is on its way.
Shipping within Australia
- Free standard shipping on orders of $100 or more
- Standard shipping: $15.00
- Express shipping: $20.00
International shipping
- Free international shipping on orders of $100 AUD or more
- Standard international shipping: $30.00 AUD
We currently ship to the countries available at checkout. Import duties, taxes or fees charged by your country are not included in our prices and are the responsibility of the customer.
Delivery times
Delivery times depend on your location and the shipping method you choose. If your order hasn’t arrived when you expect it, please get in touch and we’ll help track it down.
Lost or damaged parcels
If your parcel arrives damaged or goes missing, email us at gabyserums@gmail.com with your order number and we’ll sort it out. See our refund policy for more details.