Refund policy
We want you to love your Gaby & Co serum. If something isn’t right, here’s how we can help.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or not what you ordered, email us at gabyserums@gmail.com with your order number and a photo of the problem. We’ll arrange a replacement or refund, and we’ll cover any return postage.
Change-of-mind returns
For hygiene reasons, we can only accept change-of-mind returns on unopened, sealed products returned within 30 days of delivery.
- Return postage for change-of-mind returns is paid by the customer.
- Original shipping costs are not refunded for change-of-mind returns.
- Opened or used products can’t be returned for change of mind.
How to start a return
- Email gabyserums@gmail.com with your order number and the item you’d like to return.
- We’ll reply with the return address and next steps. Please don’t send items back without contacting us first.
- Once your return arrives and has been checked, we’ll let you know and process your refund.
Refunds
Approved refunds go back to your original payment method. Depending on your bank, it can take a few business days for the refund to appear.
If you bought a bundle (for example, 2 or 3 serums) and return part of it, your refund is based on the discounted bundle price you paid.
Questions
Get in touch at gabyserums@gmail.com or through the contact page on our website.